A feature story examining research about workplace bullying includes comments from Loraleigh Keashly, director of the dispute resolution program at WSU. She says bullying in the workplace can be reduced substantially by programs that encourage employees to talk openly with management. Research that she and others conducted at the Department of Veterans Affairs (cited in the item above) is referenced. Bullying and other aggressive behaviors were reduced through a series of actions that empowered employees and gave them venues to address their frustrations. "Not only was the intervention they designed having an impact," says Keashly, "but the way they were operating was catching on with other people throughout the facility." A photo of Keashly accompanies the story.